Due to CoVid-19 and the nature of masks being worn on the face, we are not accepting any returns on these items. Once your order of face masks has been processed, we cannot issue a refund or cancel the order.
Damages and issues
Each item is handcrafted, packaged individually, and inspected before shipping. If for any reason you received a defective or a wrong item, please contact us immediately so that we can evaluate the issue and make it right.
We have a 3-day defective items return policy, which means you have 3 days after receiving your item to request a return. When contacting us, please include photographic images of the damaged/wrong product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any question at firstname.lastname@example.org or 912-695-3455.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.